TEE SIDE CHALET
Booking Policies, Terms & Conditions
Updated May 2026
Tee Side Chalet (“TSC”) is managed and operated by Surgo Asset Partners Pte Ltd (“SAPPL”).
By confirming a booking, making payment, checking in, entering the premises, or occupying any chalet unit, the Primary Booker and all occupants acknowledge that they have read, understood, and agreed to be bound by this Agreement.
The Primary Booker is responsible for ensuring that all guests and visitors comply with this Agreement throughout the stay. Failure to comply may result in administrative charges, additional costs, or termination of stay in accordance with clause 24.
1. Definitions and Interpretation
For the purposes of this Agreement:
Agreement means these Booking Policies, Terms & Conditions, together with the applicable booking confirmation.
TSC refers to Tee Side Chalet as a physical premises and trade name, located at 125 Pasir Ris Road, Singapore 519121.
SAPPL refers to Surgo Asset Partners Pte Ltd, the operator and managing entity of Tee Side Chalet, and the contracting party under this Agreement. All rights, obligations and liabilities described in this Agreement are those of SAPPL; for the avoidance of doubt, any reference to “TSC” exercising a right or bearing an obligation shall be read as a reference to SAPPL.
Primary Booker refers to the individual or entity who made the reservation and whose details appear in the booking record.
Guest / Occupant refers to any person staying in, visiting, or entering the chalet premises during the booking period.
Gathering means the total number of persons physically present within the booked bungalow and its corresponding bungalow compound at any one time during the booking period, whether as overnight occupants, day visitors, invitees, vendors, contractors or otherwise, excluding SAPPL employees, security personnel and authorised contractors performing duties on behalf of SAPPL.
Weekend Booking means a booking that includes a stay on a Friday or Saturday night, or such other dates as SAPPL may designate as weekend or peak periods from time to time.
Property refers to the entire Tee Side Chalet premises, including chalet units, facilities, outdoor areas, lawns and common spaces.
Chalet / Bungalow are interchangeable terms referring to accommodation units at Tee Side Chalet.
Chattel refers to all furniture, fixtures, fittings, appliances, equipment, and movable property located within chalet units or elsewhere on the Property.
Corporate Agreement means a separate written agreement, letter of understanding, or signed proposal between SAPPL and a Primary Booker or organisation governing a specific booking or event.
2. Booking Confirmation
2.1 A booking shall only be deemed confirmed upon receipt of full payment and issuance of a booking confirmation by SAPPL.
2.2 Until full payment has been received, SAPPL reserves the right to release, amend, or make available the requested dates without prior notice.
2.3 All prices are stated in Singapore Dollars (SGD) and are subject to prevailing Goods and Services Tax (GST), where applicable, unless otherwise stated.
2.4 SAPPL reserves the right, acting reasonably, to decline or reject any booking request prior to confirmation, without providing reasons.
2.5 Where payment has been received for a booking that is not accepted or confirmed by SAPPL under clause 2.4, such payment shall be refunded in full within fourteen (14) business days.
2.6 Weekend Bookings require a minimum stay of two (2) consecutive nights. Notwithstanding the foregoing, SAPPL may, at its sole discretion and subject to availability, accept Friday-night-only bookings upon payment of the prevailing weekend surcharge.
3. Cancellation, Refund & Amendment Policy
3.1 Guest-Initiated Cancellation
Save as set out in this clause 3, confirmed bookings are non-cancellable and non-refundable by the Primary Booker, including in respect of:
- Cancellation requests
- Shortened stays or early departures
- No-shows
- Unused nights or unused facilities
- Reduction in the number of bungalow units booked
- Dissatisfaction arising from circumstances outside SAPPL’s reasonable control
A confirmed booking is treated as a single confirmed booking for the full booked period and quantity reserved. No refund, rebate, offset, or credit is granted for an unused portion of a booking under this clause 3.1.
3.2 SAPPL-Initiated Cancellation
Where SAPPL cancels a confirmed booking for reasons other than a Force Majeure event (clause 26) or Government Quarantine Facility activation (clause 25), SAPPL shall, at the Primary Booker’s election, either (a) refund all sums paid in full within fourteen (14) business days, or (b) offer an alternative date or unit of equivalent or greater value. This clause 3.2 does not limit any other remedy available to the Primary Booker at law.
3.3 Frustration and Inability to Perform
Nothing in this Agreement excludes or restricts the operation of the Frustrated Contracts Act 1959 of Singapore. Where a booking is frustrated by an event making performance genuinely impossible (including destruction of or serious damage to the Property), sums paid shall be dealt with in accordance with that Act.
3.4 Change of Booking Dates
Requests to amend booking dates, remove individual nights, shorten the stay, reduce booked bungalow quantities, or otherwise alter the booking structure will generally not be accommodated. Notwithstanding this, SAPPL may, at its discretion and as a goodwill exception, consider a one-time amendment request subject to all of the following:
- Request submitted at least thirty (30) days before check-in date
- Revised stay dates fall within one (1) month of the original stay date
- Administrative charge of S$200 per bungalow
- Payment of any prevailing rate difference
- No refund, credit or rebate where the revised booking value is lower
- Subject to availability at the point of review
Approval of one amendment request does not create a precedent or entitlement to further amendments, and does not guarantee allocation of the same chalet unit.
3.5 Precedence of Corporate Agreements
Where a booking is made pursuant to a Corporate Agreement, the terms of that Corporate Agreement shall prevail over this Agreement only to the extent of any inconsistency. Except as expressly varied by the Corporate Agreement, this Agreement shall continue to apply in full.
4. Inventory Acknowledgment
4.1 Occupants are required to complete and submit the Online Inventory Checklist Form within two (2) hours of check-in. Any missing items, damages, defects, cleanliness concerns, or irregularities must be clearly declared and accompanied by photographs or supporting evidence where applicable.
Failure to submit the Inventory Checklist within the stipulated period shall be treated as evidence, in the absence of contrary proof, that all chattels were present and in satisfactory condition and that the bungalow was received in acceptable condition.
4.2 Checklists submitted after the two (2) hour reporting window may be reviewed at SAPPL’s discretion. SAPPL shall not be obliged to investigate, rectify, or accept responsibility for defects, damages, missing items, or cleanliness concerns first reported after the reporting period, save where the guest can show the condition existed prior to check-in.
5. Check-In and Check-Out
Check-in: From 2:30 PM. Check-out: By 10:00 AM.
Late check-out is subject to prior approval, availability and applicable additional charges.
Occupants who fail to vacate the bungalow by the stipulated check-out time without prior approval may be charged a late check-out fee, or a charge equivalent to the prevailing nightly rate where applicable.
The person checking in must be 21 years of age or above. SAPPL reserves the right to request valid identification for verification purposes.
For check-in/check-out issues, contact TSC Service Concierge (9:00 AM – 7:00 PM daily; WhatsApp/Call: 8993 0125).
6. Security Deposit
A security deposit of S$200 per bungalow is required. The deposit will be refunded within fourteen (14) business days after check-out, less any deductions properly chargeable under this Agreement for damages, administrative charges, outstanding amounts, missing items, or excessive cleaning costs.
7. Occupancy Limits
7.1 Each bungalow is subject to the maximum occupancy limits specified in the booking confirmation or published by SAPPL from time to time.
7.2 Unless otherwise approved in writing by SAPPL, the maximum Gathering permitted is as follows:
- Maximum thirty (30) persons within a bungalow and its corresponding compound at any one time, inclusive of overnight occupants and day visitors
- Maximum sixteen (16) persons staying overnight in a bungalow
7.3 Guests shall ensure that the applicable occupancy limits are not exceeded at any time during the booking period.
7.4 SAPPL may require any person exceeding the permitted occupancy limits to leave the Property immediately. Repeated or material breaches may result in termination of the booking under clause 24 without refund.
7.5 Where occupancy limits are exceeded, SAPPL reserves the right to impose reasonable administrative charges, recover any additional documented costs arising from the breach, require any excess persons to leave the Property immediately, or exercise its rights under Clause 24.
8. Primary Booker Responsibility and Indemnity
8.1 The Primary Booker remains responsible for the conduct, behaviour, compliance, and actions of all occupants, visitors, invitees, vendors, contractors, and persons entering the Property in connection with the booking.
8.2 The Primary Booker shall indemnify and hold SAPPL harmless against all reasonable losses, damages, costs, penalties, and third-party claims directly arising from a breach of this Agreement by the Primary Booker or any occupant, visitor, invitee, vendor, or contractor connected with the booking, save to the extent such loss, damage or claim arises from SAPPL’s own negligence or wilful default.
9. Administrative Charges and Enforcement
Unless otherwise specifically stated, a breach of this Agreement may result in a standard administrative charge of S$200 per incident, representing a genuine pre-estimate of SAPPL’s likely administrative costs in responding to the breach.
Where a specific administrative charge is stated elsewhere in this Agreement, that charge shall apply in place of the standard amount.
Administrative charges are without prejudice to SAPPL’s right to recover its actual losses in full, including the cost of:
- Repair and reinstatement works
- Replacement of damaged or missing items
- Specialist cleaning, deodorisation or pest treatment
- Security attendance and third-party contractor costs
- Emergency attendance costs
- Documented loss of use or loss of revenue directly attributable to the breach
Where SAPPL’s actual, documented loss exceeds the stated administrative charge, SAPPL may recover the higher amount.
SAPPL may deduct outstanding sums from the security deposit and may issue additional invoices where necessary.
SAPPL’s assessment shall constitute prima facie evidence of the matters assessed unless the Primary Booker proves otherwise, without prejudice to the Primary Booker’s right to raise a complaint under clause 29.
10. Operational Stay Policies
10.1 Evidence and Determination
SAPPL may investigate and assess suspected breaches of this Agreement based on available evidence, which may include CCTV footage, photographs, videos, housekeeping and security reports, inventory records, maintenance reports, staff observations, guest declarations, and system logs.
SAPPL’s findings based on such evidence shall constitute prima facie evidence of the matters found unless the Primary Booker proves otherwise, without prejudice to the Primary Booker’s right to raise a complaint under clause 29.
10.2 Utilities Usage
Occupants are expected to use utilities responsibly, including air-conditioning, lighting, water, and electrical appliances, and to switch these off when not in use, particularly when the bungalow is unoccupied.
SAPPL may impose a surcharge of S$150 where consumption is materially higher than would reasonably be expected for the booked occupancy and duration. Where actual utility or rectification costs exceed this amount, SAPPL may recover the higher sum incurred.
10.3 Prohibited Equipment
Guests may not use unauthorised electrical appliances or equipment not provided by SAPPL, including but not limited to:
- Deep fryers and portable cooking equipment
- Heaters and induction cookers not supplied by SAPPL
- Personal pools or water inflatables
- Extension electrical systems or high-power appliances
- Equipment that may overload electrical systems
10.4 Housekeeping
No daily housekeeping service is provided during the stay. SAPPL does not provide bath towels, face towels, or toiletries.
For stays of four (4) consecutive nights or more, complimentary bed linen replacement is provided every three (3) nights. Additional linen requests are subject to availability and additional charges.
10.5 Complimentary Services
Certain services and amenities (including Wi-Fi, TV, air-conditioning, BBQ pits, parking access systems, recreational facilities, and third-party operated services) are provided on a complimentary, best-effort basis.
SAPPL does not guarantee uninterrupted availability of these services. Temporary unavailability arising from maintenance, technical faults, third-party service failures, or circumstances beyond SAPPL’s reasonable control shall not, of itself, entitle guests to a refund or compensation, save where the disruption is material and attributable to SAPPL’s negligence.
10.6 Air-Conditioning
Air-conditioning systems are mechanical equipment subject to wear and tear and periodic technical issues. Cooling performance may vary with weather, occupancy, and usage patterns.
SAPPL shall use reasonable efforts to investigate and rectify reported issues within a reasonable timeframe. Temporary disruption or reduced performance shall not, of itself, entitle guests to a refund, save where the disruption is material and attributable to SAPPL’s negligence.
11. Parking Policy
Guests intending to park at TSC must purchase valid parking passes via the official TSC e-store at least twenty-four (24) hours prior to check-in.
Each bungalow comes with two (2) parking lots within the bungalow compound. Each booking may purchase a maximum of two (2) parking passes, regardless of vehicle type, applying collectively across all vehicle categories.
Public parking lots at TSC are limited, first-come first-served, and availability is not guaranteed. Guests requiring additional parking are encouraged to use nearby public facilities, including Carpark F.
No additional parking passes shall be issued beyond the stated entitlement unless approved in writing by SAPPL and subject to availability.
All vehicles are parked at the owner’s risk. SAPPL and appointed operators are not liable for theft, loss, damage, or accidents arising from use of parking facilities, save where caused by SAPPL’s negligence.
11.1 Tailgating and Parking Fee Evasion
Tailgating — following another vehicle through the entry barrier without valid parking authorisation — is prohibited, as is any attempt to bypass parking controls or evade parking fees.
Administrative charge: S$200 per incident, chargeable to the Primary Booker responsible for the vehicle.
11.2 Wheel Clamping
Unauthorised, illegally parked, or obstructing vehicles may be wheel clamped without prior notice.
The wheel clamp release fee is S$218 (inclusive of prevailing GST), or such revised amount as imposed by the appointed parking operator, payable directly to that operator.
12. Cleanliness Standards
Occupants are expected to return the bungalow in a reasonably clean and orderly condition. A minimum cleaning charge of S$200 per bungalow may apply where excessive cleaning or reinstatement is required, including for:
- Food waste left unattended or excessive littering
- Stains requiring deep cleaning or grease accumulation
- Furniture not returned to its original position
- Strong odours requiring treatment
- Vomit or bodily fluids requiring specialist cleaning
This is a minimum charge. Where actual rectification costs exceed S$200, SAPPL may recover the full amount incurred.
13. Decorations and Adhesives
The use of adhesives, tapes, glue dots, mounting putty, command strips, hooks, stickers, nails, pins, tacks, or similar fixing materials is prohibited on any surface within the Property, including walls, ceilings, windows, doors, mirrors, curtains, and furniture.
Administrative charge: minimum S$200 per incident. Where damage occurs (including paint peeling, staining, or marks requiring reinstatement), SAPPL may recover actual reinstatement costs, together with any documented loss of revenue where the bungalow cannot be re-let.
14. No Smoking (and Vaping) Policy
Smoking of any kind, including vaping, is prohibited inside chalet units, including balconies, windows, doorways, or any location where smoke may enter the chalet. An administrative charge of S$200 per incident shall apply. Where vaping or any other activity constitutes an offence under applicable law, SAPPL reserves the right to report the matter to the relevant authorities.
15. No Pets Policy
No animals or pets are permitted on the Property, including chalet units, compounds, lawns, and common areas, whether leashed, carried, or transported by any means, without SAPPL’s prior written approval, except where required by applicable law. Temporary presence or drop-offs do not constitute an exception.
Administrative charge: S$200 per incident, plus any applicable sanitation, deodorisation, or reinstatement costs.
16. Cooking and Fire Safety
Deep frying inside chalet units is prohibited. Administrative charge: S$200 per incident.
The use or storage of open flames, gas cylinders, LPG equipment, butane canisters, portable stoves, or similar devices is prohibited anywhere on the Property unless prior written approval has been obtained from SAPPL. Open-fire cooking is permitted only at designated BBQ pits or SAPPL-approved locations.
SAPPL may immediately stop any activity or equipment it reasonably considers a fire hazard or safety concern and require its removal without compensation. Costs arising from safety breaches may be recovered from the Primary Booker in accordance with clause 8.
17. Fire Alarm Activation
Where the fire alarm is triggered by guest negligence, misuse, prohibited activities, unauthorised cooking, or tampering, an administrative charge of S$500 per incident applies.
Additional documented costs (emergency response, security deployment, contractor attendance, false alarm charges, system resets, and reinstatement) may also be recovered from the Primary Booker.
18. Food and Catering
Guests may bring their own food or engage external caterers. The Primary Booker remains responsible for the conduct and compliance of any external caterers or vendors engaged in connection with the booking, in accordance with clause 8.
External caterers must comply with all operational and fire safety requirements issued by SAPPL. Open flames, gas equipment, and open-fire cooking outside designated areas require prior written approval from SAPPL.
SAPPL may stop or require removal of any catering activity or equipment it reasonably considers a safety risk or non-compliant with this Agreement.
19. Food Odour and Staining Restrictions
Food producing strong or persistent odours, including durians, or fruits likely to stain surfaces, including mangosteens, should not be stored, prepared, or consumed inside chalet units. Where deodorisation, stain removal or additional cleaning is required, an administrative charge of S$200 may apply, without prejudice to SAPPL’s right to recover higher documented costs.
20. Use of Space and Common Areas
20.1 Permitted Use of Space
A bungalow booking entitles guests only to use of the booked unit and its corresponding compound. Use of additional spaces, lawns, event areas, or facilities must be separately booked and paid for.
TSC is a mixed-use accommodation and events venue. Designated event spaces and common areas may be used by other guests or third parties for approved events during a guest’s stay, and reasonable noise and activity may occur before the quiet hours described in clause 22.
20.2 Unauthorised Use of Space
Guests shall not occupy, block, or set up in any area outside the booked bungalow and compound unless it forms part of the confirmed booking. Unauthorised use may result in additional rental or administrative charges, and SAPPL may require immediate removal of items and recover reasonable, documented reinstatement costs.
20.3 Tentages, Marquees and Temporary Installations
Guests may not install tentages, marquees, canopies, or similar structures anywhere on the Property without prior written approval from SAPPL, which may be subject to additional charges and operational conditions. Unauthorised installations may be required to be removed at the guest’s cost.
21. Commercial Events and Filming
The Property may not be used for commercial activities, including filming, photoshoots, or ticketed events, without prior written approval from SAPPL.
22. Noise and Conduct
22.1 Guests must keep noise at reasonable levels and conduct themselves in a manner that does not unreasonably disturb, inconvenience, or endanger other guests, neighbouring premises, or persons on the Property, particularly after 11:00 PM.
22.2 Reasonable noise arising from authorised events held in designated event spaces before the quiet hours in clause 22.1 shall not, of itself, constitute a breach of this Agreement by the guests responsible for that event.
22.3 Guests shall comply with the occupancy limits set out in clause 7.
22.4 Where SAPPL reasonably considers that noise, behaviour, or conduct has become excessive or disruptive, SAPPL may require guests to immediately reduce the noise, cease the offending conduct, or leave the affected area. Failure to comply may result in termination of the booking and eviction under clause 24.
23. Right of Entry
SAPPL may enter a chalet unit at reasonable times, or immediately in an emergency, where reasonably necessary for safety, inspection, maintenance, housekeeping, or investigation of a suspected breach of this Agreement.
24. Termination of Stay and Eviction
SAPPL may terminate the booking, terminate occupancy, and require all occupants to vacate the Property immediately where, acting reasonably, SAPPL determines that:
- A serious breach of this Agreement has occurred
- Illegal activity is suspected or observed
- Conduct poses a safety or security concern
- Occupancy limits are materially exceeded or an unauthorised event is conducted
- Abusive or threatening behaviour towards staff, contractors, or other guests occurs
- A fire hazard or dangerous situation is created
Where SAPPL terminates a booking under this clause, the Primary Booker shall not be entitled to any refund, credit, compensation or reduction in charges in respect of the unused portion of the booking.
SAPPL may engage security personnel or relevant authorities where necessary. Reasonable, documented costs arising from enforcement action may be recovered from the Primary Booker.
25. Government Quarantine Facility Activation
TSC may be activated as a Government Quarantine Facility or other emergency-use facility pursuant to government directives. Guests are required to vacate within three (3) hours, or such shorter period as required by the authorities, and agree to comply promptly with all instructions issued.
Subject to clause 3.3, SAPPL shall not be liable for relocation, transportation, catering, decoration, third-party booking or event costs, or for any indirect or consequential losses arising from such activation. Nothing in this clause affects the rights of either party under the Frustrated Contracts Act 1959 of Singapore.
26. Force Majeure
SAPPL shall not be liable for any failure, delay, or interruption in performing its obligations arising from events beyond its reasonable control, including natural disasters, severe weather, fires, pandemics, government orders, activation as a quarantine facility, war, civil unrest, utility or telecommunications failures, or acts of third parties.
Such circumstances shall not constitute a breach of this Agreement by SAPPL. SAPPL may suspend operations, amend bookings, relocate guests, or implement alternative operational measures, acting reasonably. This clause is subject to clause 3.3 (Frustration) and clause 27 (Limitation of Liability).
27. Limitation of Liability
27.1 Nothing in this Agreement excludes or limits SAPPL’s liability for death or personal injury caused by its negligence, or for fraud or fraudulent misrepresentation.
27.2 Subject to clause 27.1, SAPPL’s liability to the Primary Booker for any claim arising from or in connection with a booking, however arising, shall not exceed the total booking value paid by the Primary Booker for the stay giving rise to the claim.
27.3 Subject to clause 27.1, SAPPL shall not be liable for indirect or consequential loss, including loss of profit, loss of business, or loss of anticipated savings.
28. Personal Data Protection
Guest information collected by SAPPL may include personal particulars, contact details, identification information, vehicle information, booking information, CCTV footage, and other information reasonably required for operational, administrative, safety, and booking purposes.
By making a booking or entering the Property, guests consent to the collection, use, and disclosure of such information by SAPPL in accordance with the Personal Data Protection Act 2012, for purposes including reservation administration, parking administration, security monitoring, incident investigation, payment processing, and enforcement of this Agreement.
SAPPL may disclose information where reasonably necessary to employees, service providers, security personnel, parking operators, insurers, professional advisors, or governmental authorities in connection with these purposes.
Separate, explicit consent will be sought before guest information is used for direct marketing purposes.
The Property may be monitored by CCTV for operational, safety, and security purposes. SAPPL will take reasonable measures to safeguard personal data and will notify affected individuals and the Personal Data Protection Commission of a data breach where required under the Act.
29. Complaints and Dispute Resolution
29.1 A Primary Booker who disputes an administrative charge, deposit deduction, or determination made under this Agreement may submit a written complaint, with supporting evidence, to SAPPL within fourteen (14) days of the charge or determination being notified.
29.2 SAPPL will review the complaint and respond in writing within fourteen (14) business days.
29.3 If the matter remains unresolved, either party may refer the dispute to mediation at the Singapore Mediation Centre before commencing court proceedings.
30. General Provisions
30.1 Entire Agreement: This Agreement, together with the applicable booking confirmation and any Corporate Agreement, constitutes the entire agreement between the parties regarding the booking, superseding all prior discussions and representations.
30.2 Severability: If any provision of this Agreement is held invalid or unenforceable, that provision shall be severed and the remaining provisions shall continue in full force and effect.
30.3 Variation: SAPPL may amend this Agreement from time to time. The version in force at the date a booking is confirmed shall apply to that booking.
30.4 Waiver: No failure or delay by SAPPL in exercising any right under this Agreement operates as a waiver of that right.
30.5 Third Party Rights: A person who is not a party to this Agreement has no right under the Contracts (Rights of Third Parties) Act 2001 to enforce any of its terms.
30.6 Notices: Notices under this Agreement shall be sent in writing to the contact details provided at booking, and are deemed received on the next business day.
31. Governing Law
This Agreement is governed by the laws of the Republic of Singapore, and subject to clause 29, the parties submit to the exclusive jurisdiction of the Singapore courts.