Tee Side Chalet Booking Policies, Terms & Conditions
(Updated Dec 2025)
Tee Side Chalet (“TSC”) is operated by Tee Up Asset Management Pte Ltd (“TUAM”).
By confirming a booking, making payment, checking in, entering the premises, or occupying any chalet unit, the Primary Booker and all occupants acknowledge that they have read, understood, and agreed to comply with these Policies, Terms & Conditions.
The Primary Booker is responsible for ensuring that all guests and visitors comply with these rules throughout the stay.
Failure to comply may result in penalties, additional charges, or termination of stay without refund.
1. Definitions
For the purposes of these Terms and Conditions:
TSC refers to Tee Side Chalet located at 125 Pasir Ris Road, Singapore 519121.
TUAM refers to Tee Up Asset Management Pte Ltd, the operator and managing entity of Tee Side Chalet.
Primary Booker refers to the individual who made the reservation and whose details appear in the booking record.
Guest / Occupant refers to any person staying in, visiting, or entering the chalet premises during the booking period.
Property refers to the entire Tee Side Chalet premises including chalet units, facilities, outdoor areas, lawns and common spaces.
Chalet / Bungalow are interchangeable terms referring to accommodation units at Tee Side Chalet.
Chattel refers to all furniture, fixtures, fittings, appliances, equipment, and movable property located within chalet units or anywhere within the TSC premises.
2. Booking Confirmation
2.1 A booking is confirmed only upon full payment of the rental amount.
2.2 Until full payment is received, TSC reserves the right to release the requested dates without notice.
2.3 All prices are stated in Singapore Dollars (SGD) and subject to applicable GST unless otherwise stated.
3. Cancellation, Refund & Amendment Policy
3.1 No Cancellation
All confirmed bookings are strictly non-cancellable.
3.2 No Refund
All payments made are non-refundable, including but not limited to:
• cancellation requests
• shortened stays
• early departures
• unused nights
• no-shows
3.3 Change of Booking Dates
At management’s sole discretion, one change of booking date may be permitted subject to:
• Request submitted at least 21 days before check-in
• New stay must occur within 2 months from the original stay date
• Administrative fee of S$200 per bungalow
• Any difference in prevailing rates must be paid, and there is no refund of difference if new rates are lower
Approval of date changes does not guarantee the same chalet unit.
4. Inventory Acknowledgment
4.1 Occupants must submit the Online Inventory Checklist Form within 2 hours of check-in.
Failure to do so will be deemed acceptance that all chattels and bungalow conditions are in satisfactory order at the time of check-in.
4.2 If the checklist is submitted after the 2-hour window, TUAM may accept or decline rectification requests at its discretion and is not obligated to address faults reported after the deadline.
5. Check-In and Check-Out
Check-in: From 2:30 PM
Check-out: By 10:00 AM
Late check-out is subject to prior approval and additional charges.
The person checking in must be 21 years old or above.
TSC reserves the right to request valid identification for verification purposes.
6. Security Deposit
A security deposit of S$200 per bungalow is required.
The deposit will be refunded within 14 business days after check-out, less any deductions for damages, penalties, or additional charges.
7. Primary Booker Responsibility
The Primary Booker remains fully responsible for the conduct and compliance of all occupants and visitors.
Any damages, penalties, cleaning charges, or breaches of these Terms & Conditions will be charged to the Primary Booker.
8. Enforcement & Penalties
Unless otherwise specified, breaches of these Terms and Conditions may result in a standard administrative penalty of S$200 per incident.
Where specific penalties are stated within these Terms and Conditions, those penalties shall apply accordingly.
Where the actual cost of damage, reinstatement, cleaning, or rectification exceeds the standard penalty amount, TUAM reserves the right to recover the full cost of rectification.
All penalties and charges may be deducted from the security deposit or billed to the Primary Booker.
TUAM’s determination of breaches and applicable charges shall be final and binding.
9. Operational Stay Policies
9.1 Evidence and Determination
TUAM reserves the right to determine breaches based on available evidence including:
• CCTV footage
• photographs
• housekeeping reports
• security reports
• staff observations
9.2 Utilities Usage
Occupants must ensure responsible use of air-conditioning, lighting, and water.
All appliances must be switched off when not in use, particularly when the bungalow is unoccupied.
TUAM reserves the right to impose a surcharge of S$150 for excessive consumption, defined as appliances left running while the unit is unoccupied or usage substantially above normal operating levels.
9.3 Prohibited Equipment
Guests are prohibited from using unauthorized electrical appliances or equipment not provided by TSC, including but not limited to:
• deep fryers
• heaters
• personal pools
• water inflatables
• high-consumption electrical equipment
9.4 Housekeeping
There are no daily housekeeping services provided during the stay.
TSC does not provide bath towels, face towels, or toiletries.
9.5 Complimentary Services
Services and amenities provided by TSC are complimentary.
No refunds will be given for unavailability of:
• Wi-Fi services
• TV services
• BBQ pits due to adverse weather or unforeseen circumstances
9.6 Air-Conditioning
Air-conditioning units are subject to wear and operational limitations.
TSC will make reasonable efforts to rectify issues but temporary disruptions do not entitle guests to refunds or compensation.
10. Parking Policy
Guests parking within the resort must purchase valid parking passes at least 24 hours before check-in via the TSC e-store.
Guests may alternatively park at Carpark F, which is just a few minutes walk away from TSC.
10.1 Tailgating and Parking Fee Evasion
Tailgating, defined as following another vehicle through the entry barrier without valid parking authorisation, is strictly prohibited.
Any attempt to bypass parking controls or evade parking fees constitutes a breach of these Terms and Conditions.
Penalty: S$200 per incident.
The Primary Booker remains responsible for all vehicles belonging to their guests or visitors, and any penalties arising from such actions will be charged to the Primary Booker.
10.2 Wheel Clamping
Unauthorized or illegal parking will result in wheel clamping.
The clamp release fee is S$218 (inclusive of GST) payable directly to the appointed parking operator.
11. Cleanliness Standards
A minimum cleaning fee of S$200 per bungalow will be imposed if the bungalow is returned excessively messy or dirty.
Examples include:
• food waste left unattended
• trash not disposed in bins
• excessive litter across the bungalow
• grease or soot on BBQ pits or patios
• stains requiring deep cleaning
• strong odours requiring treatment
• furniture rearranged and not restored
• confetti or party debris
• water balloons or similar items
TUAM’s assessment shall be final and binding.
12. Decorations and Adhesives
Tapes and adhesives must not be used on walls, windows, furniture, or fixtures.
Penalty: minimum S$200.
If damage occurs, charges may escalate to 150% of the prevailing nightly rate or actual repair costs.
13. No Smoking Policy
Smoking of any kind including vaping devices is strictly prohibited inside chalet units.
Penalty: S$200 per incident.
14. No Cats and Dogs Policy
Cats and dogs are strictly prohibited within chalet units and surrounding premises.
Animals may not enter the chalet unit whether carried, kept in carriers, cages, bags or otherwise.
Penalty: S$200 per incident, plus sanitation costs if required.
15. Cooking and Fire Safety
Deep frying inside chalet units is strictly prohibited.
Penalty: S$200 per incident.
Use of open flames, gas cylinders, portable stoves, LPG equipment, is strictly not allowed. And open fire cooking outside the designated charcoal BBQ pits is strictly prohibited unless prior written approval is obtained.
If catering activities pose a fire hazard, management may immediately cease the activity and require removal of equipment.
16. Fire Alarm Activation
If the fire alarm system is triggered due to guest negligence, a penalty of S$500 per incident will be imposed.
Additional costs such as emergency response or system reset may also be recovered.
17. Food and Catering
Guests may bring their own food or engage external caterers.
External caterers must comply with TSC operational policies. Use of open flames, gas cylinders, portable stoves, LPG equipment, or open fire cooking is strictly prohibited unless prior written approval is obtained.
18. Strong Odour Restrictions
Food producing strong odours including durian should not be stored and/or consumed inside chalet units.
If deodorisation treatment is required, a penalty of S$200 may apply.
19. Use of Space
Activities and setups must remain within the boundaries of the assigned bungalow.
Unauthorized use of space outside the bungalow’s boundary may incur additional rental charges.
20. Commercial Events and Filming
The premises may not be used for commercial activities including filming, photoshoots, or ticketed events/gatherings without prior written approval.
21. Noise and Conduct
Guests must keep noise levels reasonable, particularly after 11:00 PM.
22. Right of Entry
TSC reserves the right to enter any chalet unit where necessary for safety, inspection, emergencies, or suspected breaches.
23. Termination of Stay and Eviction
TSC reserves the right to terminate a stay, require occupants to vacate the premises immediately, or refuse continued occupancy without refund if any of the following occurs:
• serious breach of these Terms & Conditions
• activities posing safety or security risks
• illegal or unlawful activities
• behaviour causing disturbance or nuisance to other guests
• failure to comply with reasonable instructions from management
TSC may engage security personnel or notify the relevant authorities if necessary.
24. Government Quarantine Facility Activation
TSC is designated and may be activated as a Government Quarantine Facility (GQF).
If activated, all Guests will be required to vacate the premises within 4 hours.
Bookings will be pro-rated or rescheduled accordingly.
25. Force Majeure
TSC shall not be liable for disruptions caused by events beyond reasonable control including natural disasters, government orders, pandemics, or civil unrest.
26. Personal Data Protection
Guest information will be handled in accordance with the Personal Data Protection Act (Singapore).
27. Governing Law
These Terms & Conditions shall be governed by the laws of the Republic of Singapore.
All disputes shall be subject to the exclusive jurisdiction of the Singapore courts.