Tee Side Chalet Booking Policies, Terms & Conditions
(Updated Jan 2026)
Tee Side Chalet (“TSC”) is managed and operated by Tee Up Asset Management Pte Ltd (“TUAM”).
By confirming a booking, making payment, checking in, entering the premises, or occupying any chalet unit, the Primary Booker and all occupants acknowledge that they have read, understood, and agreed to comply with these Policies, Terms & Conditions.
The Primary Booker is responsible for ensuring that all guests and visitors comply with these rules throughout the stay.
Failure to comply may result in penalties, additional charges, or termination of stay without refund.
1. Definitions
For the purposes of these Terms and Conditions:
TSC refers to Tee Side Chalet located at 125 Pasir Ris Road, Singapore 519121.
TUAM refers to Tee Up Asset Management Pte Ltd, the operator and managing entity of Tee Side Chalet.
Primary Booker refers to the individual who made the reservation and whose details appear in the booking record.
Guest / Occupant refers to any person staying in, visiting, or entering the chalet premises during the booking period.
Property refers to the entire Tee Side Chalet premises including chalet units, facilities, outdoor areas, lawns and common spaces.
Chalet / Bungalow are interchangeable terms referring to accommodation units at Tee Side Chalet.
Chattel refers to all furniture, fixtures, fittings, appliances, equipment, and movable property located within chalet units or anywhere within the TSC premises.
2. Booking Confirmation
2.1 A booking shall only be deemed confirmed upon receipt of full payment and issuance of a booking confirmation by TSC.
2.2 Until full payment has been received, TSC reserves the right to release, amend, or make available the requested dates without prior notice.
2.3 All prices are stated in Singapore Dollars (SGD) and are subject to prevailing Goods and Services Tax (GST), where applicable, unless otherwise stated.
2.4 TSC reserves the right, at its sole discretion, to refuse, decline, cancel, or reject any booking request prior to confirmation without assigning any reason.
2.5 Where payments have been received for bookings not accepted or confirmed by TSC, such payments may be refunded without interest or compensation.
3. Cancellation, Refund & Amendment Policy
3.1 No Cancellation
All confirmed bookings are strictly non-cancellable.
3.2 No Refund
All payments made to TSC are strictly non-refundable under any circumstances, including but not limited to:
• cancellation requests
• shortened stays
• early departures
• no-shows
• unused nights
• reduction in number of bungalow units booked
• partial cancellation of stay dates
• failure to utilise facilities or services
• dissatisfaction arising from circumstances outside TSC’s reasonable control
For avoidance of doubt, once a booking has been confirmed, the reservation shall be treated as a single confirmed booking for the full booked period and quantity reserved.
No refund, rebate, offset, reduction in charges, or credit shall be granted for any unused portion of a booking.
3.3 Change of Booking Dates
All confirmed bookings are strictly non-cancellable, non-refundable, and non-changeable.
Requests to amend booking dates, remove individual nights, shorten the stay duration, reduce booked bungalow quantities, or alter the booking structure will generally not be accommodated.
Notwithstanding the foregoing, TSC may, at its sole and absolute discretion and strictly as a goodwill exception, consider a one-time amendment request subject to all of the following conditions:
• Request submitted at least thirty (30) days before check-in date
• Revised stay dates must fall within one (1) month from original stay date
• Administrative fee of S$200 per bungalow
• Full payment of any prevailing rate differences
• No refund, credit or rebate if revised booking value is lower
• Subject entirely to availability at point of review
Approval of any amendment request shall not create precedent and TSC reserves the right to reject any request without assigning reasons.
Approval of a revised booking does not guarantee allocation of the same chalet unit.
4. Inventory Acknowledgment
4.1 Occupants are required to complete and submit the Online Inventory Checklist Form within two (2) hours of check-in.
Any missing items, damages, defects, cleanliness concerns, or irregularities must be clearly declared and accompanied by photographs or supporting evidence where applicable.
Failure to submit the Inventory Checklist within the stipulated period shall constitute conclusive acknowledgment and acceptance that:
• all chattels are present and in satisfactory condition
• the bungalow was received in acceptable condition
• there are no outstanding defects requiring rectification
4.2 Checklists submitted after the two (2) hour reporting window may be reviewed at TUAM’s sole discretion.
TUAM shall not be obliged to investigate, rectify, or accept responsibility for defects, damages, missing items, or cleanliness concerns reported after the reporting period.
5. Check-In and Check-Out
Check-in: From 2:30 PM
Check-out: By 10:00 AM
Late check-out is subject to prior approval, availability and additional charges.
Occupants who fail to vacate the bungalow by the stipulated check-out time without prior approval may be subject to additional charges, late check-out fees, or charges equivalent to prevailing nightly rates where applicable.
The person checking in must be 21 years old or above.
TSC reserves the right to request valid identification for verification purposes.
6. Security Deposit
A security deposit of S$200 per bungalow is required.
The deposit will be refunded within fourteen (14) business days after check-out, less any deductions for damages, penalties, outstanding charges, missing items, excessive cleaning charges, or other amounts payable under these Terms and Conditions.
7. Primary Booker Responsibility
The Primary Booker remains fully responsible for the conduct, behaviour, compliance, and actions of all occupants, visitors, invitees, vendors, contractors, and persons entering the premises in connection with the booking.
Any damages, penalties, cleaning charges, breaches of these Terms and Conditions, or additional costs incurred during the booking period shall be chargeable to the Primary Booker.
8. Enforcement & Penalties
Unless otherwise specifically stated, breaches of these Terms and Conditions may result in a standard administrative penalty of S$200 per incident.
Where specific penalties are expressly stated elsewhere within these Terms and Conditions, such penalties shall apply accordingly.
For avoidance of doubt, penalties stated herein represent administrative charges only and shall not limit TUAM’s rights to recover additional losses incurred.
TUAM reserves the right to recover the full cost of:
• repair works
• reinstatement works
• replacement of damaged or missing items
• specialist cleaning
• deodorisation treatment
• pest treatment
• security attendance
• third-party contractor costs
• emergency attendance costs
• loss of use of rooms or facilities
• loss of revenue arising from inability to re-let affected accommodation or facilities
• operational disruption costs
Where the actual cost exceeds the stated administrative penalty amount, TUAM reserves the right to recover the higher amount.
TUAM may deduct any outstanding sums directly from the security deposit and reserves the right to issue additional invoices where necessary.
TUAM’s determination regarding breaches, damages, costs, and applicable charges shall be final and binding.
9. Operational Stay Policies
9.1 Evidence and Determination
TUAM reserves the right to investigate, assess, and determine breaches of these Terms and Conditions based on available evidence and information reasonably deemed relevant.
Such evidence may include, but is not limited to:
• CCTV footage
• photographs
• videos
• housekeeping reports
• security reports
• inventory records
• maintenance reports
• staff observations
• guest declarations
• digital records and system logs
Guests acknowledge and agree that TUAM may rely on such evidence in determining whether breaches, damages, penalties, charges, or enforcement actions are applicable.
TUAM’s determination of facts, evidence, and findings shall be final and binding.
9.2 Utilities Usage
Occupants are expected to use utilities responsibly and reasonably throughout their stay, including air-conditioning, lighting, water, and electrical appliances.
Guests shall ensure that air-conditioning units, lights, taps, and electrical appliances are switched off when not in use, particularly when the bungalow is unoccupied.
Excessive or unreasonable consumption is strictly discouraged and may include, but is not limited to:
• leaving air-conditioning units operating in unoccupied areas
• leaving lights or appliances running while the bungalow is unattended
• excessive water wastage
• operation of unauthorized high-consumption equipment
• usage substantially beyond reasonable operational norms
TUAM reserves the right to impose a surcharge of S$150 where excessive utility consumption, wastage, misuse, or unreasonable usage is identified.
Where actual utility, rectification, or operational costs exceed the stated surcharge, TUAM reserves the right to recover the higher amount incurred.
9.3 Prohibited Equipment
Guests are prohibited from using unauthorized electrical appliances or equipment not provided by TSC including but not limited to:
• deep fryers
• portable cooking equipment
• heaters
• induction cookers not supplied by TSC
• personal pools
• water inflatables
• extension electrical systems
• high-power appliances
• equipment which may overload electrical systems
9.4 Housekeeping
There are no daily housekeeping services provided during the stay.
TSC does not provide bath towels, face towels, or toiletries.
For stays exceeding three (3) consecutive nights, one (1) complimentary bed linen replacement will be provided after the third night.
Additional linen replacement requests, if any, shall be subject to availability and additional charges.
9.5 Complimentary Services
Certain services, facilities, amenities, and equipment provided by TSC are complimentary in nature and are made available on a best-effort basis.
Such services and amenities may include, but are not limited to:
• Wi-Fi services
• TV services
• BBQ pits
• parking access systems
• recreational facilities
• complimentary equipment or amenities
• third-party operated services or facilities
TSC does not guarantee uninterrupted availability, performance, or suitability of any complimentary service, facility, amenity, or equipment.
Temporary unavailability, disruptions, interruptions, adverse weather conditions, maintenance activities, technical faults, third-party service failures, or unforeseen circumstances shall not entitle guests to refunds, compensation, rebates, cancellation rights, or reduction in charges.
TSC reserves the right to suspend, restrict, modify, or withdraw complimentary services and amenities where operationally necessary.
9.6 Air-Conditioning
Air-conditioning systems are mechanical equipment and remain subject to wear and tear, operational limitations, environmental conditions, and periodic technical issues.
Cooling performance may vary depending on factors including weather conditions, occupancy levels, frequency of door usage, room conditions, and usage patterns.
TSC shall use reasonable efforts to investigate and rectify reported air-conditioning issues within a reasonable timeframe where operationally practicable.
Temporary disruptions, reduced cooling performance, maintenance works, breakdowns, or delays in rectification shall not entitle guests to refunds, compensation, rebates, cancellation rights, or reduction in charges.
TSC reserves the right to determine appropriate rectification measures at its sole discretion.
10. Parking Policy
Guests intending to park within Tee Side Chalet premises must purchase valid parking passes through the official TSC e-store at least twenty-four (24) hours prior to check-in.
Each bungalow at Tee Side Chalet comes with two (2) parking lots located within the bungalow compound.
Accordingly, each bungalow booking may purchase a maximum of two (2) parking passes only, regardless of vehicle type.
For avoidance of doubt, the two-pass limit applies collectively across all vehicle categories, including passenger cars, motorcycles, vans, and similar vehicle types.
Parking passes are issued solely to allow access for vehicles occupying the two parking lots within the booked bungalow compound.
Tee Side Chalet has only a limited number of public parking lots within the resort premises. Such public lots are available on a first-come, first-served basis and availability is not guaranteed.
Guests and visitors requiring additional parking are encouraged to utilise nearby public parking facilities, including Carpark F, located a short walking distance from Tee Side Chalet.
No additional parking passes beyond the stated entitlement shall be issued unless otherwise approved by TSC in writing and subject to availability.
All vehicles are parked entirely at the owner’s risk. TSC, TUAM and appointed operators shall not be liable for theft, loss, damage, accidents, vandalism, acts of third parties, or any loss arising from use of parking facilities.
10.1 Tailgating and Parking Fee Evasion
Tailgating, defined as following another vehicle through the entry barrier without valid parking authorisation, is strictly prohibited.
Any attempt to bypass parking controls or evade parking fees constitutes a breach of these Terms and Conditions.
Penalty: S$200 per incident.
The Primary Booker remains responsible for all vehicles belonging to their guests or visitors, and any penalties arising from such actions will be charged to the Primary Booker.
10.2 Wheel Clamping
Unauthorized, illegally parked, obstructing, or improperly parked vehicles may be wheel clamped without prior notice.
The wheel clamp release fee is S$218 (inclusive of prevailing GST), or such revised amount imposed by the appointed parking operator.
Release fees are payable directly to the appointed parking operator before removal.
TSC shall not be responsible for inconvenience, delays, losses, or damages arising from wheel clamping enforcement.
11. Cleanliness Standards
Occupants are expected to return the bungalow in a reasonably clean and orderly condition.
A minimum cleaning charge of S$200 per bungalow may be imposed where excessive cleaning, reinstatement, or additional manpower is required.
Examples include but are not limited to:
• food waste left unattended
• excessive littering
• trash not disposed properly
• stains requiring deep cleaning
• grease accumulation
• confetti or decorative debris
• furniture not returned to original position
• strong odours requiring treatment
• excessive spills
• water balloons or similar materials
• vomit or bodily fluids requiring specialist cleaning
• excessive dirt tracked throughout premises
The stated fee is a minimum charge only.
Where actual rectification costs exceed S$200, TUAM reserves the right to recover the full amount incurred.
TUAM’s assessment shall be final and binding.
12. Decorations and Adhesives
The use of adhesives, tapes, glue dots, double-sided tape, mounting putty, command strips, hooks, stickers, nails, pins, tacks, or any similar fixing materials is strictly prohibited on any TSC property.
This includes but is not limited to:
• walls
• ceilings
• windows
• doors
• paint surfaces
• mirrors
• curtains
• furniture
• fixtures
• fittings
• external surfaces
Penalty: Minimum S$200 per incident.
Where damage occurs including paint peeling, stains, marks, residue, scratches, or reinstatement works, TUAM reserves the right to recover actual rectification costs which may include repainting, repairs, contractor attendance, replacement costs, and loss of use.
Charges may escalate up to one hundred and fifty percent (150%) of prevailing nightly rates or actual costs incurred, whichever is higher.
13. No Smoking Policy
Smoking of any kind including vaping devices is strictly prohibited inside chalet units.
Penalty: S$200 per incident.
14. No Cats and Dogs Policy
Cats and dogs are strictly prohibited within Tee Side Chalet premises, including chalet units, bungalow compounds, patios, lawns, common areas, and surrounding grounds.
For avoidance of doubt, cats and dogs may not be brought onto the premises whether leashed, carried, transported in strollers, bags, cages, carriers, vehicles, or otherwise.
Temporary presence, drop-offs, visits, or keeping animals outside the chalet unit shall not constitute an exception.
Penalty: S$200 per incident, plus any applicable sanitation, deodorisation, cleaning, reinstatement, or other rectification costs where required.
15. Cooking and Fire Safety
Deep frying inside chalet units is strictly prohibited.
Penalty: S$200 per incident.
The use, storage, or operation of open flames, gas cylinders, LPG equipment, butane canisters, portable stoves, portable cooking appliances, warming stations, external cooking equipment, or similar devices is strictly prohibited anywhere within Tee Side Chalet premises unless prior written approval has been obtained from TSC.
Open-fire cooking is permitted only at designated charcoal BBQ pits provided within the bungalow compound or at approved locations designated by TSC.
Guests and external caterers shall comply with all fire safety requirements, operational guidelines, and instructions issued by TSC.
Where any activity, setup, equipment, or catering arrangement is deemed by TSC to create a fire hazard, safety concern, obstruction, or operational risk, TSC reserves the right to immediately stop such activities and require removal of the equipment without compensation.
Any costs arising from safety breaches, damages, emergency attendance, reinstatement works, or enforcement actions may be recovered from the Primary Booker.
16. Fire Alarm Activation
If the fire alarm system is triggered due to guest negligence, misuse, prohibited activities, unauthorized cooking, excessive smoke, tampering, or any act or omission attributable to occupants or visitors, a penalty of S$500 per incident shall apply.
For avoidance of doubt, guest negligence includes but is not limited to activities such as deep frying, prohibited cooking methods, excessive smoke generation, tampering with safety equipment, or conduct resulting in unnecessary alarm activation.
Additional costs arising from such incidents, including but not limited to emergency response attendance, security deployment, contractor attendance, false alarm charges, fire alarm system resets, inspections, reinstatement works, operational disruption, and related costs may also be recovered from the Primary Booker.
17. Food and Catering
Guests may bring their own food or engage external caterers at their own responsibility.
The Primary Booker shall remain fully responsible for the conduct, compliance, activities, setup, equipment, and actions of any external caterers, vendors, or service providers engaged in connection with the booking.
External caterers and vendors must comply fully with all TSC operational policies, safety requirements, fire safety regulations, and instructions issued by management.
The use, storage, or operation of open flames, gas cylinders, LPG equipment, butane canisters, portable stoves, warming stations, external cooking equipment, or open-fire cooking is strictly prohibited unless prior written approval has been obtained from TSC.
TSC reserves the right to stop, refuse, restrict, or require removal of any catering activities, equipment, or setups deemed to pose safety risks, fire hazards, operational concerns, or non-compliance with TSC requirements.
Any costs arising from breaches, damages, emergency attendance, reinstatement works, cleaning, or enforcement actions shall be recoverable from the Primary Booker.
18. Strong Odour Restrictions
Food producing strong or persistent odours, including but not limited to durian, should not be stored, prepared, or consumed inside chalet units.
Where deodorisation treatment, additional cleaning, or reinstatement works are required, a minimum administrative charge of S$200 may apply, without prejudice to TUAM’s right to recover higher actual costs.
If deodorisation treatment is required, a penalty of S$200 may apply.
19. Use of Space and Common Areas
19.1 Permitted Use of Space
The booking of a bungalow entitles guests only to the use of the booked bungalow unit and its corresponding bungalow compound area.
Any use of additional spaces, facilities, lawns, event areas, common spaces, or surrounding areas within Tee Side Chalet premises must be separately booked, approved, and fully paid for where applicable.
19.2 Unauthorized Use of Space
Guests shall not occupy, reserve, block, set up, conduct activities, place furniture, install decorations, erect tents, or otherwise utilise any area outside the booked bungalow and bungalow compound unless such space forms part of the confirmed booking.
Unauthorized use of any space not included within the confirmed booking may result in additional rental charges, administrative fees, penalties, or charges based on prevailing space rental rates.
Where unauthorized activities, setups, furniture, decorations, structures, equipment, or belongings are not removed immediately upon instruction by TSC, TSC reserves the right to impose applicable rental charges, require immediate cessation of activities, remove such items, and recover any associated manpower, reinstatement, storage, transportation, or rectification costs incurred.
TSC reserves the right to require immediate restoration of affected areas and recover all related costs.
19.3 Tentages, Marquees and Temporary Installations
Guests are strictly prohibited from installing, erecting, bringing in, or setting up tentages, marquees, canopies, temporary shelters, structures, staging, or similar installations anywhere within Tee Side Chalet premises without prior consultation and written approval from TSC.
Approval, if granted, may be subject to additional rental charges, operational requirements, safety considerations, location restrictions, and applicable fees.
Unauthorized installations may be required to be removed immediately at the guest’s cost. Where such installations are not removed upon instruction, TSC reserves the right to remove them and recover all associated manpower, transportation, storage, reinstatement, and rectification costs incurred.
20. Commercial Events and Filming
The premises may not be used for commercial activities including filming, photoshoots, or ticketed events/gatherings without prior written approval.
21. Noise and Conduct
21.1 Guests must keep noise levels at reasonable levels and be considerate toward other guests and surrounding occupants, particularly after 11:00 PM.
21.2 Guests shall comply with occupancy limits and maximum visitor capacities communicated by TSC.
TSC reserves the right to deny entry to additional persons or require excess occupants or visitors to leave the premises immediately.
Additional charges, administrative fees, or penalties may apply for unauthorized excess occupancy.
22. Right of Entry
TSC reserves the right to enter any chalet unit at reasonable times or immediately in emergency situations where necessary for safety, inspections, maintenance, housekeeping requirements, emergencies, or suspected breaches of these Terms and Conditions.
23. Termination of Stay and Eviction
TSC reserves the right to terminate occupancy immediately and require all occupants to vacate the premises without refund if, in TUAM’s opinion:
• there is a serious breach of these Terms and Conditions
• illegal activities are suspected or observed
• conduct poses a safety or security concern
• excessive disturbance or nuisance is caused
• occupancy limits are exceeded
• unauthorized events or gatherings are conducted
• guests fail to comply with management instructions
• abusive or threatening behaviour towards staff, security personnel, contractors, or other guests occurs
• fire hazards or dangerous situations are created
TSC reserves the right to engage security personnel, law enforcement agencies, or other authorities where necessary.
Any costs arising from enforcement actions shall be recoverable from the Primary Booker.
24. Government Quarantine Facility Activation
TSC may be activated as a Government Quarantine Facility or other emergency-use facility pursuant to government directives.
In such event, guests may be required to vacate the premises within three (3) hours, or within such shorter period as required by authorities.
Guests agree to comply immediately with all instructions issued by management.
TSC shall not be liable for:
• relocation costs
• transportation arrangements
• catering losses
• decorations
• third-party bookings
• event costs
• business losses
• consequential losses
Any compensation, credit, booking adjustment, or future stay arrangement shall remain entirely at the sole discretion of TSC.
No automatic entitlement to refunds shall arise from such activation.
25. Force Majeure
TSC shall not be liable for any failure, delay, disruption, cancellation, interruption, or inability to perform its obligations where such circumstances arise from events beyond its reasonable control.
Such events include but are not limited to:
• natural disasters
• acts of God
• severe weather conditions
• floods
• fires
• pandemics or epidemics
• outbreaks of infectious diseases
• government orders or directives
• activation as a Government Quarantine Facility or emergency-use facility
• war
• terrorism
• riots
• civil unrest
• labour disputes
• utility failures
• internet or telecommunications disruptions
• supplier failures
• technical failures
• power outages
• acts or omissions of third parties
• any circumstance beyond TSC’s reasonable control
TSC shall not be responsible for any direct, indirect, incidental, consequential, business, or financial losses arising from such events.
Guests acknowledge that circumstances arising from Force Majeure events shall not constitute a breach of contract by TSC.
Where reasonably necessary, TSC reserves the right to suspend operations, amend bookings, relocate guests, revise arrangements, or implement alternative operational measures at its sole discretion.
26. Personal Data Protection
Guest information collected by TSC may include personal particulars, contact details, identification information, vehicle information, booking information, CCTV footage, photographs, and other information reasonably required for operational, administrative, safety, security, and booking purposes.
By making a booking, entering the premises, or occupying Tee Side Chalet, guests consent to the collection, use, disclosure, and processing of such information by TSC in accordance with the applicable provisions of the Personal Data Protection Act 2012 of Singapore (“PDPA”).
Guest information may be used for purposes including but not limited to:
• reservation administration and guest verification
• operational and customer service purposes
• parking administration
• security and safety monitoring
• investigations relating to incidents or breaches
• processing payments and refunds
• responding to regulatory or legal requirements
• enforcing these Terms and Conditions
TSC may disclose information where reasonably necessary to employees, service providers, security personnel, contractors, parking operators, insurers, professional advisors, or governmental and regulatory authorities in connection with operations, investigations, legal obligations, or enforcement matters.
Tee Side Chalet premises may be monitored by CCTV for operational, safety, and security purposes.
TSC shall take reasonable measures to safeguard personal information but shall not be responsible for losses arising from circumstances beyond its reasonable control.
27. Governing Law
These Terms & Conditions shall be governed by the laws of the Republic of Singapore.
All disputes shall be subject to the exclusive jurisdiction of the Singapore courts.