Privacy & Data Protection Policy

1. Introduction

Tee Side Chalet (“TSC”) is managed by Surgo Asset Partners Pte. Ltd. (“SAPPL”, “we”, “us” or “our”).

We respect the privacy of our guests, customers, visitors, business partners, vendors and other individuals who interact with us and are committed to protecting personal data in accordance with the Personal Data Protection Act 2012 of Singapore (“PDPA”).

This Privacy & Data Protection Policy (“Policy”) explains how we collect, use, disclose, process, protect and retain personal data in connection with TSC, including through our website at www.teesidechalet.com.sg, our booking and e-store platforms, enquiries, reservations, events and other interactions with us.

By providing personal data to us or interacting with us, you acknowledge that you have read and understood this Policy.

Where you provide us with personal data relating to another individual, you represent that you are authorised to provide such personal data to us and, where required, have obtained the individual’s consent for us to collect, use and disclose the personal data for the relevant purposes.

2. What Is Personal Data?

“Personal data” generally refers to data about an individual who can be identified from that data, or from that data together with other information to which we have or are likely to have access.

Depending on your interaction with us, the personal data we may collect may include:

  • name;

  • contact number;

  • email address;

  • residential or mailing address, where required;

  • booking and reservation information;

  • information relating to guests included in a booking;

  • payment and transaction information;

  • vehicle and parking information;

  • correspondence, enquiries, requests, feedback and complaints;

  • event or corporate booking information;

  • photographs, video recordings or CCTV images where applicable;

  • technical information relating to your use of our website, such as IP address, browser information and cookies; and

  • any other information you voluntarily provide to us in connection with your booking, enquiry, transaction or interaction with TSC.

We endeavour to collect only personal data that is reasonably necessary for the relevant purpose.

3. How We Collect Personal Data

We may collect personal data when you:

  • make an accommodation, event or facility booking;

  • make a purchase through our website or e-store;

  • submit an enquiry, request or feedback;

  • contact us by telephone, email, WhatsApp, website form, social media or other communication channels;

  • participate in an event, activity, promotion or programme;

  • purchase parking passes or other ancillary services;

  • visit or use TSC’s premises and facilities;

  • enter areas covered by CCTV or other security systems;

  • interact with our staff, contractors, partners or service providers;

  • visit or interact with our website; or

  • otherwise voluntarily provide personal data to us.

We may also receive personal data from authorised representatives, corporate clients, event organisers, booking platforms, payment providers, business partners, service providers or other third parties where permitted by law.

4. Purposes for Collection, Use and Disclosure

We may collect, use or disclose personal data for purposes including:

  • processing and administering accommodation, event, facility and activity bookings;

  • verifying and confirming reservations and transactions;

  • communicating booking information, check-in instructions, access information and operational notices;

  • processing payments, refunds, deposits and other transactions;

  • providing customer service and responding to enquiries, requests, feedback or complaints;

  • administering parking arrangements and access to TSC;

  • managing events, activities, facilities and services;

  • facilitating services provided by third-party operators, vendors or activity partners where requested or necessary;

  • maintaining the safety and security of guests, visitors, staff, property and premises;

  • investigating incidents, accidents, damage, misconduct, unauthorised activities or breaches of TSC’s policies;

  • administering security deposits, claims, damages or other amounts payable;

  • maintaining business, accounting, transaction and operational records;

  • managing our relationship with corporate customers, partners, vendors and service providers;

  • improving our accommodation, facilities, services, website and customer experience;

  • performing internal analysis, reporting and business planning;

  • preventing, detecting or investigating fraud, security incidents or unlawful activities;

  • complying with applicable laws, regulations, legal processes and requirements of government, regulatory, law-enforcement or other competent authorities;

  • establishing, exercising or defending legal rights or claims; and

  • any other purpose reasonably related to the purposes stated above.

Where we wish to use personal data for a purpose that is materially different from the purpose for which it was originally collected, we will obtain consent where required by applicable law.

5. Disclosure of Personal Data

We do not sell personal data.

We may disclose personal data where reasonably necessary for the purposes described in this Policy, including to:

  • our employees and authorised personnel;

  • related or associated entities involved in managing or supporting TSC;

  • booking, website and e-commerce service providers;

  • payment processors and financial institutions;

  • IT, cloud-hosting and technology service providers;

  • accounting, audit, insurance, legal and professional advisers;

  • security, maintenance, housekeeping and operational contractors;

  • event, activity and facility operators;

  • caterers, vendors or other service providers where their services are requested or form part of a booking or event;

  • government agencies, regulatory authorities, law-enforcement agencies or other competent authorities where required or permitted by law; and

  • any other party to whom disclosure is authorised or required under applicable law.

Where third-party service providers process personal data on our behalf, we will take reasonable steps appropriate to the circumstances to ensure that personal data is handled and protected appropriately.

6. Consent

Where consent is required under the PDPA, we will obtain your consent before collecting, using or disclosing your personal data for the relevant purposes.

Depending on the circumstances, consent may be provided expressly or may be deemed to have been provided under applicable law.

You may withdraw your consent to our continued collection, use or disclosure of your personal data by contacting our Data Protection Officer using the details stated below.

Upon receiving a withdrawal request, we will inform you of any likely consequences of withdrawing consent and process the request within a reasonable period.

Withdrawal of consent does not affect our right to continue collecting, using, disclosing or retaining personal data where permitted or required by law.

Depending on the nature and extent of the withdrawal, we may also be unable to continue providing certain services or fulfilling a booking or request.

7. Marketing Communications

Where permitted by applicable law, we may use contact information provided to us to communicate information about TSC’s accommodation, facilities, events, activities, promotions or services that may be relevant to you.

Where consent is required, we will obtain the appropriate consent.

You may request to stop receiving marketing communications from us by using any unsubscribe facility provided in the communication or by contacting us.

Operational communications relating to an existing booking, transaction, enquiry or service are not marketing communications and may continue to be sent where necessary to administer the relevant booking, transaction or service.

8. Cookies and Website Technologies

Our website may use cookies and similar technologies to enable website functionality, remember preferences, understand how visitors use our website and improve the website and user experience.

Cookies are small data files that may be stored on your device when you visit a website.

Depending on the technologies used on our website, cookies may be used to:

  • enable essential website functions;

  • facilitate bookings, forms or transactions;

  • remember user preferences;

  • understand website traffic and usage;

  • analyse website performance; and

  • improve our website and services.

Some cookies may be provided by third-party services integrated with our website, such as analytics, payment, booking or embedded-content providers.

You may generally control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality or availability of parts of our website.

Where cookies or similar technologies collect personal data, such data will be handled in accordance with this Policy and applicable law.

9. Third-Party Websites and Services

Our website may contain links to websites, platforms or services operated by third parties.

Those third parties may have their own privacy policies and data-protection practices. We do not control and are not responsible for the privacy practices of third-party websites or services that are not operated by us.

We encourage you to review the applicable privacy policies before providing personal data to third-party websites or services.

10. Accuracy of Personal Data

We will make reasonable efforts to ensure that personal data in our possession or under our control is accurate and complete where the data is likely to be used to make a decision that affects you or disclosed to another organisation.

You should ensure that personal data provided to us is accurate, complete and current.

If your personal data changes or you become aware that information held by us is inaccurate, please contact us so that the information can be updated where appropriate.

11. Protection of Personal Data

We take reasonable administrative, physical and technical measures to protect personal data in our possession or under our control against risks including unauthorised access, collection, use, disclosure, copying, modification, loss, disposal or similar risks.

These measures may include, where appropriate:

  • restricting access to personal data to authorised personnel;

  • using password and access controls;

  • maintaining appropriate IT and cybersecurity measures;

  • implementing operational procedures for handling personal data;

  • providing appropriate guidance to personnel who handle personal data; and

  • taking reasonable measures in relation to third-party service providers that process personal data on our behalf.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

12. Retention of Personal Data

We retain personal data only for as long as it is reasonably necessary to fulfil the purposes for which it was collected or for legitimate business or legal purposes.

The appropriate retention period may depend on factors such as:

  • the nature of the personal data;

  • the purpose for which it was collected;

  • operational and business requirements;

  • accounting, tax, insurance and audit requirements;

  • dispute or claims-management requirements; and

  • applicable legal or regulatory requirements.

When personal data is no longer required for business or legal purposes, we will cease retaining it or remove the means by which it can reasonably be associated with an identifiable individual.

13. Access and Correction

Subject to the PDPA and applicable exceptions, you may request:

  • access to personal data about you that is in our possession or under our control;

  • information about how such personal data has been used or disclosed within the applicable period; or

  • correction of an error or omission in your personal data.

Requests should be submitted in writing to our Data Protection Officer.

We may require sufficient information to verify your identity and process your request.

Where permitted by law, we may charge a reasonable fee for an access request. If a fee applies, we will inform you of the estimated fee before processing the request.

We will respond to access and correction requests within a reasonable period and in accordance with applicable requirements.

14. Transfer of Personal Data Outside Singapore

Some of our service providers, technology platforms or data-storage services may process or store personal data outside Singapore.

Where personal data is transferred outside Singapore, we will take appropriate steps to ensure that the transfer is carried out in accordance with the PDPA and that the transferred personal data receives a standard of protection comparable to that provided under the PDPA, as required by applicable law.

15. CCTV and Security

CCTV or other security-monitoring systems may operate at TSC for safety, security, incident management, crime prevention, protection of property and related operational purposes.

Images or recordings obtained through such systems may be used or disclosed where reasonably necessary to investigate incidents, manage claims, enforce TSC’s policies, protect individuals or property, or comply with legal and regulatory requirements.

Access to such recordings will be restricted to authorised persons and other parties where disclosure is permitted or required.

16. Data Breaches

We maintain processes for assessing and responding to suspected or confirmed personal data breaches.

Where a data breach is subject to notification requirements under the PDPA, we will notify the Personal Data Protection Commission and/or affected individuals as required by applicable law.

We may also take appropriate measures to contain, investigate and remediate a data breach and reduce the risk of further harm.

17. Changes to This Policy

We may update this Privacy & Data Protection Policy from time to time to reflect changes in our operations, services, technology, legal requirements or data-protection practices.

The latest version will be published on this page.

Any revised Policy will take effect from the date it is published unless otherwise stated.

We encourage you to review this page periodically for updates.

18. Contact and Data Protection Officer

If you have any questions or feedback about this Policy, wish to make an access or correction request, withdraw consent, or raise a concern regarding the handling of your personal data, please contact our Data Protection Officer:

Data Protection Officer
Surgo Asset Partners Pte. Ltd.
Tee Side Chalet
125 Pasir Ris Road
Singapore 519121

DPO Email: admin@teesidechalet.com.sg 

For general TSC enquiries:

Email: info@teesidechalet.com.sg
Website: www.teesidechalet.com.sg
Telephone: +65 8993 0125

Please include sufficient details in your request to allow us to identify you and understand the nature of your request.

We will review and respond to data-protection enquiries and complaints within a reasonable period.

Last Updated: August 2026